Customer Care Administrator

Every day, our mission is to make sure that pets enjoy an active life, for their whole life.

We are the experts in scientifically backed pet supplements with the UK’s No.1 joint supplement brand, YuMOVE, now supporting well over 1 million dogs.

We are ambitious in our mission and operate a fast-paced business. Our track record demonstrates just that with sales doubling over the last 2 years. We are on a journey to be the best known and most trusted dog mobility brand in the world and that takes focus, dedication and energy.

This Role...

The purpose of the Customer Care Administrator role is to provide the best possible service to our customers in a friendly and professional manner.

What you need to deliver...

• Supporting customers and their pets daily to ensure they feel confident in the products and have the knowledge and understanding of what each product helps with.

• Providing the most personal service possible so the customer feels valued both on the telephone and via email.

• Understanding the Lintbells values and what we stand for as a company.

• Strong communication skills

• Attention to detail and problem- solving skills.

• Enthusiastic and have a genuine love for all pets.

• A can-do attitude and always willing to help.

• Supporting each other within the team.

What you need to succeed….

• Experience within a Customer Care / Service team.

• Strong communication and strong numeracy skills.

• Comfortable using the full MS suite and various computer programs such as Shopify.

• A can-do attitude and highly flexible to move between tasks.

• You demonstrate strong attention to detail and problem-solving skills.

• You are a team player – we’re a close-knit team!

• You have outstanding planning and time management skills and able to prioritize workload.

• You are enthusiastic and have a genuine love for pets.

What we can offer….

• Hybrid working

• Private Healthcare- includes Dental and Optical

• Pension- Matched contributions up to 8% of salary

• Holiday 33 days including BH and up to 5 unpaid

• Parental Leave- Enhanced

• Paid day off for your birthday

• Company paid summer and winter party

• Retail discount Scheme (Perkbox)

• Subsidised subscription

• Dogs can come to work

Lintbells is an equal opportunities employer and values equity, inclusion, and diversity. We welcome people of different nationalities, backgrounds, beliefs, experiences, abilities, and perspectives.

We commit to continuing to build a more diverse workforce, which is inclusive and supportive for every individual.